Refund policy
Return & Refund Policy At K-Glow, we stand behind the quality and authenticity of our curated Korean skincare products. Because our items are personal care products that apply directly to the skin, we must enforce strict hygiene and safety standards to protect all of our customers.
- Return Window We offer a 14-day return policy, which means you have 14 days after the delivery date of your item to request a return.
- 2. Eligibility Conditions To be eligible for a return, your item must be in the exact same condition that you received it. This means the product must be: * Completely unopened and unused. * In its original, sealed plastic manufacturer wrapping (shrink wrap intact). * In its original, undamaged product box/packaging with all original tags attached. Any items that have been opened, unsealed, swatched, tested, or used are strictly ineligible for a return or refund due to sanitary and health reasons.
- How to Initiate a Return To start a return, please contact our support team at support@kglow.co.nz with your order number and proof of purchase. If your return is accepted, we will send you instructions on how and where to send your package. Please note: Customers are responsible for paying their own local New Zealand return shipping costs. Original shipping fees are non-refundable.
- Damaged, Defective, or Wrong Items Please inspect your order upon arrival. If an item arrives broken from international transit, leaking, defective, or if you received the wrong item entirely, contact us immediately at support@kglow.co.nz with your order number and clear photographic proof of the damaged goods. We will ship out a brand new replacement or issue a full refund at no extra cost to you.