Terms of service

This website is operated by K-Glow. Throughout the site, the terms “we”, “us” and “our” refer to K-Glow. We offer this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. --- ### SECTION 1 - ONLINE STORE TERMS By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). ### SECTION 2 - ACCURACY OF PRODUCT & SKINCARE INFORMATION We are a retail store curation platform. The skincare products offered on K-Glow are sourced from authorized international distributors in South Korea. While we make every effort to display product ingredients, instructions, and descriptions accurately, we do not warrant that product descriptions or other content are error-free. *Disclaimer:* Everyone's skin is unique. The information provided on this website is for educational purposes only and does not substitute for professional medical or dermatological advice. If you experience an adverse reaction or skin irritation, discontinue use immediately and consult a healthcare professional. ### SECTION 3 - MODIFICATIONS TO THE SERVICE AND PRICES Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. ### SECTION 4 - PRODUCTS AND INTERNATIONAL LOGISTICS Certain products may be available exclusively online through the website. These products have limited quantities and are subject to return or exchange only according to our Return & Refund Policy. *Logistics Note:* By purchasing from K-Glow, you acknowledge that your order is processed and shipped directly from our fulfillment partners in South Korea to your address in New Zealand. Standard transit times average 7–14 business days, as detailed in our Shipping Policy. ### SECTION 5 - ACCURACY OF BILLING AND ACCOUNT INFORMATION We reserve the right to refuse any order you place with us. You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed. ### SECTION 6 - USER COMMENTS, FEEDBACK AND SUBMISSIONS If, at our request, you send certain specific submissions (for example product reviews or skin progress photos) or you send creative ideas, suggestions, proposals, plans, or other materials, you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. ### SECTION 7 - PERSONAL INFORMATION Your submission of personal information through the store is governed by our Privacy Policy. ### SECTION 8 - GOVERNING LAW These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of New Zealand. ### SECTION 9 - CONTACT INFORMATION Questions about the Terms of Service should be sent to us at: * **Brand Name:** K-Glow * **Email:** support@kglow.co.nz